Return of the washing machine within 14 days

Often the buyer needs to return the equipment to the store for personal or technical reasons. But not all retail outlets are taken back to take a washing machine, which sometimes contradicts the current legislation. So, in accordance with the Civil Code and the Law on the Protection of Consumer Rights, much can be returned with full reimbursement of the money spent within 14 days. Whether washing machines are related to such products and what to do for a positive result will be described below.

If the machine is working?

The idea of ​​returning the washing machine back to the store arises if the machine for some reason does not suit the consumer. The most popular among them are the defects and external defects discovered after the conclusion of the transaction, as well as damage to the unit during the warranty period. Such appeals are understandable, but what if the purchased washer did not fit in color, size or just did not like its owner?

In the latter case, there are no complaints about the quality of the machine - the unit is fully operational and has no technical complaints. Therefore, we immediately turn to the Government Decree of January 19, 1998, which prescribes products that cannot be exchanged or returned without good reason. Among them there are washing machines, so the rule of two weeks does not apply to them. But everything is not so bad - in reality, this restriction can be circumvented in some cases:

• When purchasing a car in an online store. The buyer has the right to refuse his order within 7 days after receiving the goods.

You can return with compensation only "whole" cars that have never been used and have saved all the store labels, tags and packaging elements.

• In the absence of warranty. Check the warranty card, and if it is empty, then there is every chance of returning the machine to the seller within 2 weeks.
• If you do not know all the information on the operation of the machine. The right to return the washing machine within 14 days and with the secrecy of the seller who does not provide the consumer with all the information about the unit, its characteristics, functionality and operating rules is extended. True, this fact can be proved only with the help of experienced lawyers.

However, most often the requirement to “pick up” the sold equipment is legally unreasonable. It’s better not to have tantrums on the trading floor, but try to negotiate with the point of sale management about an exchange or return. Remember that well-known brands value their reputation and will not specifically quarrel with customers.

We return low-quality equipment

It is difficult to arrange a return if the machine is not liked, and if obvious chips, dents or extraneous sounds are detected, the process will go many times faster. However, here there are deadlines, having missed which, you can lose the favorable conditions. Thus, defects found within 2 weeks are the basis for the implementation of a number of rights.

1. Demand a full refund of paid funds within 10 days.
2. Insist on exchanging a defective washer for a model similar in characteristics with a recalculation or surcharge. For this, the law gives the store no more than a month.
3. Initiate repair of equipment both immediately at the expense of the outlet, and from your pocket with subsequent compensation from the store. No more than 45 days are allotted to satisfy the requirement.
4. Request a discount that will be commensurate with the marriage found.

All requests and requirements should be certified by documents. A complaint is written in free form in the name of the point manager with a request to return the money or defective equipment to a new one. In addition, a copy of the passport (or other identification document) and a receipt confirming the fact of sale are attached.However, the absence of the latter should not be the reason for the refusal, since according to the law mentioned above, the buyer is not obliged to present a receipt.

If the store doubts that a washing machine was purchased from them, then the dispute is resolved in court. Or the point management asks the client to provide other payment documents, which, in addition to the check, invoice and receipt, can be a warranty card or factory packaging.

The list of documents provided upon purchase of a washer on credit is supplemented by a copy of agreements on opening a credit account and arranging a pledge. You will also need a certificate from the creditor bank on the amount of lending and the amount of outstanding debt. It is important to present receipts if payments have been made over the past term to repay the loan.

After the expiration of the measured 15 days, the buyer can only hope for repairs under warranty. Returns after two weeks are extremely rare and only for the following reasons:

• the detected defect is very serious;
• Warranty repairs lasted more than 45 days;
• repair is required very often, and the total life of the machine for a year does not exceed 30 days, since it is constantly necessary to eliminate shortcomings in its operation.

However, the law protects not only the consumer, but also the seller. So, the store has the right to check the quality of controversial equipment with special expertise. The cost and delivery is paid by the initiator of the test, and the buyer may be present at the test.

Under the control of the consumer, an acceptance certificate is drawn up, in which the following are mandatory:

• name of the machine, its make, serial number, year of manufacture;
• general characteristics of the model with a listing of all available defects;
• a detailed description of the damage (nature, size).

You can attach photographs of the washing machine from all angles to the act of acceptance for examination to exclude the substitution of results.

The check will determine whether the defect is a manufacturing defect or appeared due to the user's negligence. If the experts establish the guilt of the consumer, then he will have to compensate for the cost of the examination and pay the seller the cost of transporting the equipment to the destination.

If the equipment was purchased on credit

If the equipment is taken on credit, then another side is added - the creditor bank. It should be understood that when applying for a loan for a washing machine, the latter becomes a guarantee and is considered the property of the PKU until the loan is fully repaid. Therefore, it is important to coordinate any actions with the third party to the transaction.

However, this should not prevent a return. But it is worthwhile to understand that the refund initiates the termination of only the contract of sale, while the credit remains untouched. If you forget about the debt obligation, then there will be delays, penalties and penalties. Do not despair, as there are several possible scenarios.

1. Return and termination of the contract. Returning the defective washer, the buyer has the right to early terminate the loan transaction and withdraw from itself the obligations of the pledge.
2. Refund and prepayment. Within 30 days from the date of payment, you can apply for full early repayment, after which the store will begin to return the purchase amount directly to the consumer’s bank account. Then a statement on the absence of debt and the amount of interest paid to the creditor will be added to the list of required securities.
3. Replacing the collateral. If a consumer wants to exchange a washing machine of inadequate quality for a model similar in cost and characteristics, the bank will go forward and amend the loan agreement. It is only necessary to provide the lender with a written statement, papers confirming the return of the equipment, and documentation for the new machine.

The main thing to remember is that in case of returning a low-quality product, the seller is obliged to bear all the costs of loans issued for it.The total amount includes the principal debt and interest accrued on it. Compensation procedure is carried out in the standard way - we apply to the PKU with a written claim, return the borrowed funds to the bank with the necessary surcharge, order all the necessary certificates (about the final cost of the loan and its early repayment) and require the store to compensate for the losses.

Seller does not contact

But not all sellers make contact with the consumer. There are companies that do not give the washing machine under warranty and issue a refund. The Directorate begins to “bustle", drag out time or completely deny the legal right to return low-quality equipment. If there is no possibility of a peaceful settlement, you will have to send a complaint to the supervisory authorities:

• head office of the seller;
• local branch of Rospotrebnadzor;
• territorial branch of the Consumer Rights Protection Society;
• prosecutor's office or court of residence.

Contact information and addresses of the listed organizations can be found on the official websites. Detailed instructions, sample applications, and deadlines for considering applications are also posted here. As a rule, they respond to a submitted complaint within 30 days.

But you should carefully consider writing a complaint. This should be a claim, completed by hand or printed on a computer, in Russian and in free form. The main thing is to indicate the following data in the application text:

• Name of the outlet and name of its director.
• Personal data of the consumer.
• Information about the purchased washing machine (release date, brand, serial number).
• Summary of claim.
• Links to laws, regulations, Civil Code that are violated by the store.
• The cost of the machine.
• The date of execution of the contract of sale.
• Date of request for a refund or exchange.
• List of documents attached to the complaint.
• Signature and its decoding.

If the car was bought on credit, then we ask you to repay the money already made on the loan.

It is necessary to fill out two copies, after which they can be “certified” in the store, one should be sent to the selected authority, and the second should be kept. The consumer has the right to require the seller to change the defective model of the washer or to refund the money spent on its purchase. The main thing is to insist on your own and observe all the formalities.