How to conduct an independent examination of the washing machine?

If you bought a washer, which during operation turned out to be defective or defective, but the seller refuses to take the goods back and return the money, you need to bring in a "third party". The most reliable and easiest way is to conduct an independent examination of the washing machine. With its help, the injured party in the person of the buyer can prove that the household appliances were of poor quality initially, and the store or manufacturer is to blame for this. How is the objective opinion of specialists requested, how much does the procedure cost, and what is the result?

Why is it done?

Both the buyer and the seller can request an independent examination - the party that does not agree with the claim. But this does not mean that experts can be bought: the commission objectively assesses the state of household appliances and issues an appropriate verdict. As a rule, as a result, specialists must answer a number of questions.

• Is the washing machine quality?
• Is there a factory defect?
• What kind of breakdowns are present, and what are the causes of their occurrence?
• Has the repair been done before and how well?
• Does it make sense to repair the machine or is it no longer advisable?

The issued examination has legal force and can be used in court as evidence.

With the now increasing sales of low-quality equipment and fakes under the well-known brands of an honest buyer, only an independent examination can save. Therefore, if the management of the outlet does not want to make contact and resolve the dispute peacefully, it is necessary to require the involvement of specialists to resolve the dispute. If in the conclusion they write that there is no consumer guilt, the seller will be obliged to admit the client is right, exchange the goods for a new one or return the money for the purchase.

But the results of the examination will prove the correctness of the buyer only if all the requirements established by law and the rules of the procedure are observed during the verification process. Only a trusted company can give objective and reliable information that will prove the fact of a manufacturing defect or other breakdown through no fault of the consumer. Therefore, it is necessary to choose recognized expert organizations.

Who and where does all this take place?

When testing a washing machine, it is necessary to take into account many nuances, and even incorrect transportation can distort the final results. Therefore, much attention is paid to the delivery of equipment to the service center. Moreover, often the experts themselves go to the client and conduct an examination on the spot. But everything is purely individual, since complex cases are only sorted out when using certain equipment, which is why the machine is delivered directly to the laboratory.

The examination begins with a study of all the documentation issued by the store when buying a car (data sheet, user manual, warranty card).

An independent examination first of all determines the cause of the malfunction of the washer. The essence of the problem and its origins are described in detail and reasonably in the expert opinion, which is issued to the buyer and becomes proof of his rightness (or wrongness). As a rule, one of four possible breakdown options is indicated in the final paper.

• Manufacturing defects. Everything is simple here - all the fault lies with the manufacturer, who initially supplied the store with low-quality equipment. The buyer is returned the money spent or offered to replace the goods with a similar one at a cost.
• Incorrect transportation and installation of the machine. Not all owners of washing machines know that the machine is installed only on smooth horizontal surfaces of sufficient rigidity.Also, often ignorant people, saving on experienced installation specialists, forget to remove the transport bolts or ground. All this leads to breakdown, and more often than not the seller, but the buyer himself will be guilty.
• Violation of the operating rules. If the examination shows that the cause of the breakdown lies in exceeding the maximum installed load, use in unsuitable conditions or washing things not intended for the machine, then the truth will be on the seller’s side. No one will return money for the machine.
• Problems with the machine software. Often, the control board malfunctions, which slows down or “glitches”. But here everything is not clear: it can be both a factory defect and the consequences of improper operation of equipment.

The verdict is handed down by several experts at once, whose personal signatures guarantee the impartiality and reliability of the information provided. By the way, independent researchers are responsible for their opinion and, if necessary, are summoned to court to testify.

In addition to the factors and causes of the malfunction, which interferes with the typewriter to function fully, the examination provides other clarifying data. The main thing is that the conclusion spells out in detail accurate and reliable information that clearly shows who is to blame and who should correct the controversial situation.

How much is it?

The cost of independent research varies. Companies set individual tariffs depending on the prestige of the organization and their location. But the indicative prices can be considered on the example of the Moscow branch of the NP “Federation of Forensic Experts”. All kinds of examinations are held here, including household appliances. The prices for the examination are as follows:

• inspection of a washing machine - from 3000 rubles;
• research of the drying machine - from 2500 rubles;
• inspection of refrigeration equipment - from 5000 rubles.

Shipping costs are paid separately.

The cost of the "truth" is affordable, especially since if a factory defect is found or the seller is guilty, the latter can, through the court, demand compensation for the examination. The main thing is that the expert opinion shows the buyer's non-involvement in the malfunction existing on the technique.